“… There is no doubt in my mind that the experience of the course was as defining for me as receiving the award itself because it helped to develop my greater understanding of quality management. I am now a certified quality-obsessed capable person” Alan Williamson, QA Manager, Rainbow Training Centre … read more customer testimonies

About this course

This five day course is for the serious quality management system auditor. A challenging course that will equip you with the planning skills to lead an audit team, carry out complex supplier audits, external 3rd party audits and deliver accurate, defendable and value adding audit reports. This course has a strong process and continual improvement bias, suitable for those of you who are interested in auditing to establish the overall capability of the management system to sustain and improve its performance. The course has been adapted to take into consideration the release of ISO 9001:2008

What you will learn

You will learn how to plan, conduct, report and follow up the results of audits. You will learn how an auditor would expect to see the internal audit tool used as an integral component in the continual improvement process, and appreciate the important relationships between auditing, operational efficiency and improvement planning. The course will introduce you to “Plan – Do – Check – Act” methodology and help you to understand how this fundamental cornerstone of continual improvement should be inextricably linked to operational effectiveness. The course will also introduce you to a range of different auditing situations and equip you with the ability to apply the right skills to the right context. This will include audits of internal procedures, audits to establish conformance to external standards and customer requirements, procedural audits, process audits and full systems audits including multi-site situations. You will also learn what differentiates the “lead auditor” from audit team members and the additional skill set and disciplines required by the audit team leader

Content

In context of 1st, 2nd and 3rd Party audit, the techniques and disciplines of:

• Audit planning, including the construction and use of checklists
• Performing the audit, including conducting interviews and following document trails, process auditing and procedural auditing
• Audit report writing and feedback techniques
• Following up the results of audits and how results should be used to drive continual improvement
• Leading an audit team

The course will introduce you to the following cornerstones Quality Management:

• The 8 Principles of Quality Management
• Plan – Do – Check – Act methodology
• The ISO 9000 series and ISO 9001 requirements

Why choose Capable People?

First check out the client testimonies. Our past clients will give you the answer to that very fair question. Hopefully you’ll see that we care about outcomes and getting it right. A course is not just a course for us, we provide customer solutions, and we aim to provide it better than anyone else by offering more than the standard 9-5 clock-on/clock-off service. Our courses are carefully and imaginatively designed to provide you with the most effective and enjoyable learning path, and we are continually working at our game so that our approaches stay fresh and relevant

Next UK public course

22 -26 November, Durham, £875+VAT per person book this course

in company training

Do you want this course delivered on your site with delivery tailored to your sector and your challenges? Drop us a line and we’ll talk through what we can do for you