“… I was so impressed I immediately offered our member organisations the chance to take part in the training. The response was terrific and the feedback from the first two courses (24 people) has been not just 100% positive, but also glowing reports saying how useful the training is” Linda Darwent, Curriculum Co-ordinator, VC Train … read more customer testimonies

About this course

This is an ideal entry level auditing course. A highly interactive and engaging two day event that will help anyone interested in using the internal audit as a tool for continual business process improvement. It will introduce you to the concepts of auditing for conformance, risk and process effectiveness, and equip you with the skills and techniques to produce incisive, reliable and value adding audit reports. This course has a strong bias towards process auditing and continual improvement. It is designed for those of you that see auditing as an integral business improvement activity and part of a cohesive overall quality strategy

What you will learn

You will learn how to plan, conduct, report and follow up the results of internal audits. You will learn how to use the audit tool as an integral component in the continual improvement process, and appreciate the important relationships between auditing, operational efficiency and improvement planning. The course will introduce you to “Plan – Do – Check – Act” methodology and help you to understand how this fundamental cornerstone of continual improvement should be inextricably linked to the work of the internal auditor. The course will also introduce you to a range of different auditing situations and equip you with the ability to apply the right skills to the right context. This will include audits of internal procedures, audits to establish conformance to external standards and customer requirements, procedural audits and process audits

Content

The techniques and disciplines of:

• Audit planning, including the construction and use of checklists
• Performing the audit, including conducting interviews and following document trails, process auditing and procedural auditing
• Audit report writing and feedback techniques
• Following up the results of audits and how to use the results to drive continual improvement

The course will introduce you to the following cornerstones Quality Management:

• The 8 Principles of Quality Management
• Plan – Do – Check – Act methodology

Why choose Capable People?

First check out the client testimonies. Our past clients will give you the answer to that very fair question. Hopefully you’ll see that we care about outcomes and getting it right. A course is not just a course for us, we provide customer solutions, and we aim to provide it better than anyone else by offering more than the standard 9-5 clock-on/clock-off service. Our courses are carefully and imaginatively designed to provide you with the most effective and enjoyable learning path, and we are continually working at our game so that our approaches stay fresh and relevant

Next UK public course

25-26 October, Durham, £475+VAT per person book this course

in company training

Do you want this course delivered on your site with delivery tailored to your sector and your challenges? Drop us a line and we’ll talk through what we can do for you