proactive and positive management techniques
this short course will equip you with the basic toolbox to deal with and diffuse potentially aggressive situations. The course covers a range of situations, from dealing with an irate phone call to more threatening face to face potentially aggressive situations. The course will raise your awareness of the causes of these situations and give you greater confidence to deal with them effectively by applying a simple set of of practical, common sense control measures that will reduce the impact of conflict through recognising developing situations, reducing the risk level to the organisation and crucially to staff
full course description here
in company delivery - we'll come to you wherever you are
We are happy to deliver this course to a group of your people on site at a location of your choice, at a time to suit you. Contact us to discuss options for in company delivery
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